Fantastic Customer Support08/22/2021 ByPhyllis Bowser I've had several thread orders over the last couple of months and all my orders are shipped immediately and I receive the items within a few days. Can't rave enough about the customer service. The shop has a newsletter and advises you as soon as they get shipments of threads and goods in the shop so there is confidence that they do have the items when you submit your order. If you have any questions or issues, the shop owner responds right away. Excellant Shop!